Grand Hall: When 24/7 support means business hours 5 days a week

In deciding to but a high-end hot water heater I tried to pay a lot of attention not just to features and spec sheet but to warranty and service issues.  You know how it is about plumbing, if something is going to wrong it happens at night or on the weekend.  So in considering my contractor's recommendation of the Eternal hot water heater from Grand Hall, I checked out the warranty and customer service.  I was reassured that they said they offered 24/7 support and that a live person will always answer. They say "Simply give us a call 24/7 and a live person will always answer. "

This helped me decide to by their hot water heater.  Unfortunately, they lied on their web site.  They don't answer the phone 24/7.  They only answer during Texas business hours Monday-Friday.